Nurse-led home care you can trust.

CQC Good rated


Visiting care, live-in care and complex care at home across South London and Surrey.

Welcome to Aegys Homecare Services

Aegys Smart Care is a nurse-led, CQC Good rated domiciliary care provider based in Croydon. Rated Good across all five domains by the Care Quality Commission in January 2026, the service supports adults in their own homes with personal care, complex care, and live-in support. Every client receives a consistent, small team through the Care Circle model — familiar faces, not a different carer every week.

The care we provide

Post-operative care

Safe, attentive support at home following surgery or hospital discharge, from the first day of recovery through to full independence.

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Live in care

A dedicated carer living in the home, providing round-the-clock support while preserving the client's routine and independence.

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Complex care at home

Specialist support for people with clinical or complex needs, delivered at home under registered nurse oversight.

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Companionship

Consistent, familiar company and gentle practical support to keep clients connected, confident, and comfortable at home.

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Why choose Aegys Homecare Services

Aegys Smart Care is nurse-led, CQC Good rated, and registered to provide both Personal Care and Treatment of Disease, Disorder or Injury. The service can support a wide range of needs at home — from standard visiting care to complex clinical support — all under registered nurse oversight. Non-complex care can typically begin within 24 to 48 hours of assessment.

A consistent team

The same familiar carers, every visit. No unfamiliar faces.

Clinical capability

Nurse-led oversight and TDDI registration for complex needs at home.

Fast to start

Non-complex care typically begins within 24 to 48 hours of assessment.

Families kept informed

Regular updates and care portal access with consent.

How we work (it’s simple)

1. Call our team

A friendly conversation about the client's needs, preferences, and any clinical or medical requirements. No obligation.

2. Free home assessment

A senior member of the Aegys team visits at a time that suits. A personalised care plan is created together.

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3. Start & Review

The right carer is introduced. Management checks in regularly and the plan is adjusted as needs change.

The Care Circle model

Every client at Aegys has a Care Circle — a small, consistent team built around them personally.

A named key worker who knows the client well. Two additional dedicated carers familiar with their routine. Two standby carers already briefed on their needs. Management oversight throughout.

No unfamiliar faces. No starting from scratch every visit. Just consistent, trusted care from people who genuinely know the person they are supporting. short paragraph about it and choose an appropriate icon.

What families say about Aegys Smart Care

Our father needs full-time care - I am a ten hour flight away from UK, so am typically only in UK once or twice a year. Having the best care for our father is therefore critical. Aegys recently started full-time live-in care for our father - they have been amazing so far. Both myself and my brother couldn't be happier with the genuine care and concern that they bring to the job. They are so attentive - they take care of every detail. They also clearly care about the wellbeing of their clients. We are in ongoing discussions about things like maintaining any activities that are possible - to bring some variety into the day, and also issues such as diet and how we can make things better. I really appreciate how they do everything they can to make sure our father gets to visit our mum as frequently as possible (she is in a care home). Sometimes the logistics aren't easy, but they make it happen. There were many care companies that we looked at - but I am really grateful that we found Aegys!

Leo C

After just receiving surgery and in recovery, I have been cared for professionally and with dignity. They have been punctual and professional whilst in my home and the management team responded quickly to my needs. I have had support with chores around the home and there has been no hesitation to ensure all my needs are met.

G S

We required a carer for my father for 9 days whilst we were away. Before the support was provided the Care Manager came round to see us and made us feel secure in the knowledge that everything would be in place to ensure that my father would be well cared for. The Care Worker was very professional, courteous and attentive. We provided a checklist and details as to routines etc for my father and the care worker ensured that these were undertaken as required. The care worker kept us fully informed on an ongoing basis as to any concerns and contacted us directly on one occasion to obtain specific advice around a particular issue. The care worker also ensured that medication was taken as required, cooked meals as needed and kept the house clean and in order. The care worker also encouraged my father to undertake the activities he regularly undertakes. This was the first time that we have used a Carer and we were generally very pleased with the support provided.

HL

They’ve only been looking after my in-laws for a week so I don’t have a lot to go on, but I’m impressed with the level of care, attention to detail, willingness to help and respect.


Norman E

Need Help? 

Frequently Asked Questions

  • How quickly can care start?

    Care needs can’t always wait. Our team is on hand 24/7, and in most cases we can begin care within 24 hours of first contact. For urgent situations, we’ll move even faster.


    We keep it simple: a quick call to understand your needs → rapid assessment → tailored plan → care starts—without compromising on quality or compliance.


    Ready to begin? Call 0203 747 4733 or book a free assessmen

  • What are your complaints procedure?

    At Aegys Homecare Services, we take complaints and concerns very seriously. We believe that feedback—whether positive or negative—provides valuable insights to help us continually improve the care and support we provide.


    If you have a complaint or concern, our straightforward complaints procedure is designed to address your issues promptly and professionally. We aim to respond to all complaints within 24 hours of receipt, ensuring timely communication and resolution.


    Step-by-Step Guide to Our Complaints Procedure:

    Raising a Complaint:


    You can raise your complaint in person, by phone, email, or in writing.

    If you feel more comfortable, a family member or advocate can submit the complaint on your behalf.

    Acknowledgement:


    We will acknowledge your complaint within 24 hours of receiving it.

    Our team will listen carefully, gather relevant details, and confirm our understanding of your concerns.

    Investigation:


    A dedicated member of our team will conduct a thorough investigation into the matter.

    We may contact you if additional information is needed.

    Response and Resolution:


    We aim to resolve complaints as swiftly as possible.

    A formal response will be provided within 7 working days. If the investigation requires more time, we will keep you informed throughout the process.

    Escalation:


    If you are unsatisfied with our response, you have the right to escalate the matter.

    You can request a review by a senior manager or contact external regulatory bodies, such as the Care Quality Commission (CQC) or the Local Government Ombudsman, if necessary.

    Commitment to Improvement:

    We document and review all complaints to identify patterns or trends, helping us improve our services and maintain the highest standards of care.


    We appreciate your feedback and encourage open communication to ensure your concerns are heard and addressed appropriately.


    If you have a complaint or need more information about our complaints procedure, please feel free to contact us directly.

  • What is the maximum and minimum level of care you offer?

    Minimum level of care

    We can start from a single 30-minute visit, ideal for specific tasks such as medication prompts, personal care, meal preparation, hydration support, companionship and wellbeing checks.


    Maximum level of care

    We offer 24-hour live-in care, providing continuous one-to-one support for complex or ongoing needs, including dementia, palliative/end-of-life care and full daily-living assistance—along with companionship and reassurance.


    Tailored to you

    We create a bespoke care plan and adjust it as needs change, so you always receive the right level of support

  • What is the importance of being a regulated care provider?

    Being a regulated care provider means that Aegys Homecare Services operates under the guidance and oversight of the Care Quality Commission (CQC), the independent regulator for health and social care services in England. This regulation is crucial for ensuring that the care we provide meets the highest standards of safety, quality, and professionalism.


    Why is CQC Regulation Important?

    Quality and Safety Assurance

    The CQC conducts regular inspections and reviews of our services to ensure we meet the required standards of care. This includes evaluating how safe, effective, caring, responsive, and well-led our services are. As a regulated provider, we follow strict protocols to deliver high-quality care that protects the well-being of our clients.


    Accountability and Transparency

    Regulation ensures that we are held accountable for the care we provide. Our inspection reports are publicly available on the CQC website, allowing clients and their families to make informed decisions when choosing a care provider. Transparency builds trust and confidence in our services.


    Protection of Clients’ Rights

    As a regulated care provider, we are legally required to protect the rights, dignity, and independence of the individuals we support. This includes adhering to the principles of person-centred care and ensuring that clients receive care that respects their preferences, choices, and cultural backgrounds.


    Staff Training and Competency

    CQC regulations require us to provide ongoing training and development for our staff. Our team members are fully trained, vetted, and supervised to ensure they have the skills, knowledge, and understanding necessary to deliver safe and effective care.


    Safeguarding and Risk Management

    We have robust policies and procedures in place to identify, assess, and manage risks effectively. This includes safeguarding vulnerable individuals, preventing neglect or abuse, and ensuring that concerns are reported and addressed in line with CQC and safeguarding guidelines.


    Continuous Improvement

    The CQC framework encourages continuous improvement by setting clear standards and providing feedback after inspections. We regularly review our practices, seek feedback from clients and staff, and implement changes to enhance the quality of care we provide.


    What Does This Mean for You?

    Choosing a regulated care provider like Aegys Homecare Services gives you peace of mind. It means you or your loved one will receive care from a provider that is:


    Monitored and inspected for quality and safety

    Committed to delivering compassionate, person-centred care

    Accountable to a regulatory body with clear standards

    We take pride in being a regulated care provider because it reflects our dedication to delivering care you can trust. If you would like to learn more about our CQC rating or our approach to care quality, please feel free to contact us.

  • Can I cancel at any time if I don't require the service?

    Can I cancel at any time?

    Yes. You can individual visits. We ask for 72 hours’ written notice.


    For termination of the service, we require 14 days notice. 


    How to cancel

    Send a brief written notice by email, letter, or in person at our office, including your name (or the service user’s) and the date you want care to end.


    What happens next

    We’ll acknowledge your request within 24 hours, confirm the final visit date, and issue any final invoice.


    Urgent changes and restarting care

    If you need to stop sooner due to unforeseen circumstances, call us and we’ll do our best to accommodate. If you later wish to resume, we’ll help you reinstate or adjust your package quickly.

Ready to arrange care?

Call 0203 747 4733 or request a free home assessment. The team is available seven days a week.