Who we are

At Aegys Homecare Services, we’re more than a care provider—we’re a nurse-led, family-owned and a diverse team delivering high-quality, person-centred care at home. We provide compassionate, reliable support tailored to each individual.

What we do

We design flexible care around real lives, including:

  • Personal Care – bathing, dressing, grooming, toileting.
  • Companionship – conversation, outings, and confidence-building support.
  • Medication Management – safe administration and prompt reminders.
  • Live-In Care – round-the-clock assistance for continuous peace of mind.
  • Specialist Care – dementia, stroke recovery, physical disabilities and complex needs.

Our team

Your care is delivered by experienced, fully trained professionals—Registered Nurses, Healthcare Assistants, Care Coordinators, Support Workers and Auxiliary Staff—led by qualified healthcare experts. Ongoing training keeps our practice current and our standards consistently high.

Regulated and trusted

We’re regulated by the Care Quality Commission (CQC), giving you confidence that our care is safe, effective and responsive—backed by robust governance and quality assurance.

Why choose us

  • Nurse-led expertise with 15+ years’ experience
  • Person-centred, dignified care that protects independence
  • Small, consistent care teams for continuity and trust
  • Responsive and reliable scheduling and communication
  • Family-owned values with professional standards

Our expertise

Beyond day-to-day support, we bring community-matron insight, workforce training and rigorous recruitment. Every client’s plan is individually tailored—from risk assessments to bespoke staff training—so care reflects personal preferences, routines and goals.

Building lasting relationships

From your first call to ongoing reviews, we focus on listening, adapting and staying by your side. We can support with medication, personal care, meal preparation and hydration, and deliver specialist support for dementia, mental health, acquired brain injury, learning disabilities, PEG care, and more—so you receive the right help, at the right time, from people you know and trust.

Our Core Values and Mission

Our Mission

To enhance life at home by delivering care that protects independence, dignity, and wellbeing. With compassionate support, clinical professionalism, and genuine dedication, we aim to make a positive, lasting difference for every person we serve.


Our Values

  • Compassion: We meet every client with kindness, empathy, and respect—and place their wellbeing first, always.
  • Integrity: We act with honesty, transparency, and professionalism in every interaction.
  • Excellence: We hold ourselves to the highest standards in care and customer service.
  • Collaboration: We work in partnership with clients, families, and healthcare professionals to deliver safe, seamless care.


Our Approach

We take a holistic, person-centred approach that empowers people to live with dignity, comfort, and independence in their own homes.

  • Skilled Care: Professional, evidence-based support focused on achieving each client’s best possible health and wellbeing.
  • Respect & Dignity: Everyone—clients, colleagues, and visitors—is treated with unfailing courtesy and respect.
  • Human & Citizenship Rights: We uphold the rights of every person we support and employ, ensuring fair and considerate treatment.
  • Choice & Independence: We champion personal decision-making and support people to do as much for themselves as possible.
  • Privacy & Confidentiality: We protect personal information and provide care discreetly and sensitively.
  • Personal Fulfilment: We encourage meaningful, individualised activities for clients and staff to promote purpose, connection, and growth.

Our Team of Experts

Rosemond Thomas

Registered Manager

Mary Yankey

Deputy Manager

Nisha Fonseka

Care Coordinator

Sumera Parveen

Head of finance


What sets US apart

Innovation in Care, Built Around You



Rapid-Start Care (with service levels)

We complete your assessment within 24 hours and can start care within 48 hours for non-complex needs—so help arrives when it’s needed most.

Continuity-First Micro-Teams

We build a small Care Circle (3–4 regular carers) around every client. That means consistent routines, stronger relationships, and better outcomes.

Falls-Prevention & Safe-Discharge Pathway

A structured 30-day plan (home safety checks, balance routines, hydration prompts, footwear/stocking checks) that helps clients stay well at home.

Family Transparency Portal (powered by DSCR)

With client consent, families can securely view:

  • Real-time visit logs and clock-in/clock-out
  • Medication administration (digital MAR)
  • Notes on meals, mood, hydration, and mobility
  • Messages with our office for quick updates


What we publish (so you can hold us to it)

  • % of care packages started within 48 hours
  • Continuity: % of visits delivered by your Care Circle
  • Response times to family messages via the portal
  • Review count and average rating





Nurse-Led Governance & Medication Safety

Registered nurses oversee care plans, review medication records, and use exception alerts to spot and resolve issues early.








Our CQC rating

Aegys Smart Care Ltd is regulated by the Care Quality Commission (CQC). Our current rating is Requires Improvement (report published 22 November 2022).

We are open about our rating and have implemented a clear improvement plan to strengthen safety, leadership and person-centred care.


Read our CQC report and improvement actions https://www.cqc.org.uk/location/1-12911689294/reports