What we do
Care at home lets you stay where life feels familiar—your routines, your memories, your independence. Unlike a care home, our support is one-to-one and truly person-centred, so you can keep doing the things you love while we handle the help you need.
Bespoke care, built around you
We take time to listen, understand your goals, and design a personalised Care Plan that fits your preferences, health needs, and daily rhythms. Whether it’s a little support or round-the-clock care, everything is tailored to you.
How we can help
- Personal Care – bathing, dressing, grooming, continence support.
- Medication Support – safe administration, prompts, and monitoring.
- Companionship & Community – conversation, outings, confidence-building.
- Meal Support & Hydration – planning, preparation, and encouragement.
- Household Tasks – light housekeeping and keeping things organised.
- Specialist & Complex Care – dementia, recovery after illness or injury, mobility support, PEG care, and more.
- Live-In Care – continuous 24/7 support for maximum reassurance.
Your reassurance
A dedicated, consistent care team brings peace of mind for you and your family. We review your plan regularly and adapt as your needs change—quickly, clearly, and with compassion.
Talk to our friendly team to explore the
best option for you and get a tailored care plan started.
Our promise to you
We exist to make home feel safe, dignified, and truly yours.
Here’s what you can count on—every visit, every time:
Person-centred, not task-centred: Your routines, preferences, and goals lead the plan.
Continuity you can trust: A small Care Circle (3–4 regular carers) so you see familiar faces.
Nurse-led quality: Registered nurses oversee care plans, medication safety, and clinical escalations.
Transparent communication: Real-time visit notes, medication records, and messages via our Family Transparency Portal.
Respect & dignity: Privacy, consent, and cultural preferences honoured at all times.
Safe & compliant: CQC-regulated, robust safeguarding, and fully vetted, trained staff.
Flexible & responsive: We adapt your Care Plan as needs change—quickly and without fuss.
Our Service Standards (so you know what “good” looks like)
Rapid-Start Care: Assessment within 24 hours; care within 48 hours for non-complex needs.
On-time visits: We aim for on-time arrival within a 15-minute window (and we’ll always inform you of delays).
Communication: We return calls and emails the same working day; urgent concerns escalated immediately.
Medication safety: MARs reviewed weekly (or daily for complex regimens) with exception alerts.
Quality reviews: Formal care reviews every 6–12 weeks or sooner if needs change.
If We Fall Short
Tell us. We’ll acknowledge within 1 working day, agree next steps, and put things right—learning from every concern to improve your care.
