Let our family take care of yours

Welcome to Aegys Homecare Services

We are delighted to welcome you to Aegys Homecare Services, where compassionate, high-quality care is at the heart of everything we do. Our dedicated team of experienced care professionals is here to provide you with the support you need, ensuring your comfort, safety, and well-being at all times.


We believe that everyone deserves to live independently and with dignity in the comfort of their own home. Our team is always here to listen, support, and work with you to create a care plan that suits your lifestyle and needs.


Aegys Homecare Service is a leading home care agency based in London and its surrounding areas, renowned for delivering exceptional, tailored care services that meet the unique needs of our clients. Our service users often praise us as the best in the business for home care, owing to our extensive experience in providing compassionate, high-quality support directly in the comfort of their own homes.


As a family-owned and nurse-led service, we take great pride in delivering high-quality, personalised care that meets the unique needs of each individual. Our team is dedicated to ensuring your loved ones receive the best possible support, with services that include visiting care, live-in support, companionship, post-operative care, and complex care for those with more specialised needs.


What sets us apart is our unwavering commitment to integrity, excellence, and teamwork. We recruit only the most caring, compassionate, and qualified staff who uphold our high standards and provide friendly, professional support to families in need. When you choose Aegys Homecare Services, you're choosing a trusted partner that truly cares about the well-being and comfort of your loved ones.


Our services

Visiting care


Our skilled care staff will visit you at home at scheduled times to provide support with medication, personal care, and other daily living tasks. Visiting care services start at 30 minutes per week and can increase to multiple visits per day, helping you maintain your independence and enjoy a comfortable life at home.

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Live in care


Our experienced and fully qualified carers live with clients in their own homes, ensuring they receive the care and attention they need 24/7. We understand that every client’s needs are unique, so we provide a personalised, tailored service to meet those specific requirements.

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Complex care


Complex care at home offers personalised support tailored to your individual needs, helping you retain your independence and improve your quality of life. It empowers you to make choices about your daily routine and lifestyle, ensuring you maintain control.


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Post-operative care


Whether you need assistance getting home immediately after surgery, support during your recovery in the following days, or visits to monitor your condition and offer guidance, our trained professionals are here to support you every step of the way.


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Why choose Aegys Homecare Services


Our compassionate, highly qualified team provides reliable and friendly support, ensuring that care is delivered with dignity, respect, and attention to detail. Whether you require visiting care, live-in care, companionship, post-operative support, or complex care, Aegys Smart Care is here to help.


When you choose Aegys Smart Care, you’re not just choosing a home care provider – you’re choosing a trusted partner dedicated to the safety, comfort, and independence of your loved ones.

Integrity

We only make agreements we intend to keep. We hold ourselves accountable and have high ethical standards, whilst building trust through responsible actions and honest relationships.

Excellence


We have a passion for what we do, we are proud of who we are, and we look beyond the present to deliver future value.

Teamwork



Our support team is here to make sure that things runs smoothly. You’ll always find the help you need. 

Friendly Support


Our friendly team will ensure to respond quickly to your query and meet your short term and long term staffing needs.

Schedule your care with Aegys Homecare Services

Call our team

Call us on 0203 747 4733 to talk to an expert about the service you want.

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Book a free assessment

A qualified healthcare professional will visit you to discuss your specific needs and learn about the care type you are looking for.

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Bespoke care package

A tailored care package will be created to ensure the care we provide fits around your needs and preferences.

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Testimonials

Our father needs full-time care - I am a ten hour flight away from UK, so am typically only in UK once or twice a year. Having the best care for our father is therefore critical. Aegys recently started full-time live-in care for our father - they have been amazing so far. Both myself and my brother couldn't be happier with the genuine care and concern that they bring to the job. They are so attentive - they take care of every detail. They also clearly care about the wellbeing of their clients. We are in ongoing discussions about things like maintaining any activities that are possible - to bring some variety into the day, and also issues such as diet and how we can make things better. I really appreciate how they do everything they can to make sure our father gets to visit our mum as frequently as possible (she is in a care home). Sometimes the logistics aren't easy, but they make it happen. There were many care companies that we looked at - but I am really grateful that we found Aegys!

Leo C

After just receiving surgery and in recovery, I have been cared for professionally and with dignity. They have been punctual and professional whilst in my home and the management team responded quickly to my needs. I have had support with chores around the home and there has been no hesitation to ensure all my needs are met.

G S

We required a carer for my father for 9 days whilst we were away. Before the support was provided the Care Manager came round to see us and made us feel secure in the knowledge that everything would be in place to ensure that my father would be well cared for. The Care Worker was very professional, courteous and attentive. We provided a checklist and details as to routines etc for my father and the care worker ensured that these were undertaken as required. The care worker kept us fully informed on an ongoing basis as to any concerns and contacted us directly on one occasion to obtain specific advice around a particular issue. The care worker also ensured that medication was taken as required, cooked meals as needed and kept the house clean and in order. The care worker also encouraged my father to undertake the activities he regularly undertakes. This was the first time that we have used a Carer and we were generally very pleased with the support provided.

HL

They’ve only been looking after my in-laws for a week so I don’t have a lot to go on, but I’m impressed with the level of care, attention to detail, willingness to help and respect.


Norman E

Need Help? 

Frequently Asked Questions

  • How quickly can care start?

    At Aegys Homecare Service, we understand that care needs can arise unexpectedly, and we are fully equipped to respond swiftly. Our experienced care team is available 24/7 to provide compassionate and professional support when you need it most.


    We can arrange care services within 24 hours of initial contact, ensuring a prompt and efficient response to meet your needs. In cases where urgent care is required, our expert support team works even faster to initiate services, ensuring the safety and well-being of our clients without delay.


    Our streamlined process allows us to assess, plan, and implement care services quickly while maintaining the highest standards of quality and compliance. Contact us today, and let us provide the care and peace of mind you need.

  • What are your complaints procedure?

    At Aegys Homecare Services, we take complaints and concerns very seriously. We believe that feedback—whether positive or negative—provides valuable insights to help us continually improve the care and support we provide.


    If you have a complaint or concern, our straightforward complaints procedure is designed to address your issues promptly and professionally. We aim to respond to all complaints within 24 hours of receipt, ensuring timely communication and resolution.


    Step-by-Step Guide to Our Complaints Procedure:

    Raising a Complaint:


    You can raise your complaint in person, by phone, email, or in writing.

    If you feel more comfortable, a family member or advocate can submit the complaint on your behalf.

    Acknowledgement:


    We will acknowledge your complaint within 24 hours of receiving it.

    Our team will listen carefully, gather relevant details, and confirm our understanding of your concerns.

    Investigation:


    A dedicated member of our team will conduct a thorough investigation into the matter.

    We may contact you if additional information is needed.

    Response and Resolution:


    We aim to resolve complaints as swiftly as possible.

    A formal response will be provided within 7 working days. If the investigation requires more time, we will keep you informed throughout the process.

    Escalation:


    If you are unsatisfied with our response, you have the right to escalate the matter.

    You can request a review by a senior manager or contact external regulatory bodies, such as the Care Quality Commission (CQC) or the Local Government Ombudsman, if necessary.

    Commitment to Improvement:

    We document and review all complaints to identify patterns or trends, helping us improve our services and maintain the highest standards of care.


    We appreciate your feedback and encourage open communication to ensure your concerns are heard and addressed appropriately.


    If you have a complaint or need more information about our complaints procedure, please feel free to contact us directly.

  • What is the maximum and minimum level of care you offer?

    At Aegys Homecare Services, we provide flexible and person-centred care designed to meet a wide range of needs. Our expert care professionals are trained to deliver high-quality care with compassion and professionalism, whether you need minimal support or around-the-clock assistance.


    Minimum Level of Care:

    We offer care starting from a 30-minute call-out. This is ideal for individuals who require short, task-specific visits, such as:


    Assistance with medication administration

    Help with personal care tasks like washing, dressing, or grooming

    Meal preparation and hydration support

    Companionship and well-being checks

    These short visits are perfect for maintaining independence while receiving essential care and support.


    Maximum Level of Care:

    Our maximum level of care is a 24-hour live-in care service. This provides continuous, one-to-one support for those with more complex or ongoing care needs, such as:


    Full-time assistance with daily living activities

    Support for individuals with dementia or other long-term conditions

    Palliative or end-of-life care

    Companionship and emotional support to reduce loneliness

    With live-in care, a dedicated carer resides in your home, offering consistent and personalised support while promoting independence and comfort.


    Tailored Care for Your Needs:

    Regardless of the level of care you require, we work with you to create a bespoke care plan that suits your unique situation. Our flexible services can be adjusted as needs change, ensuring that you receive the right level of care at all times.


    If you have any questions or need assistance in determining the right level of care for you or your loved one, please feel free to contact us.

  • What is the importance of being a regulated care provider?

    Being a regulated care provider means that Aegys Homecare Services operates under the guidance and oversight of the Care Quality Commission (CQC), the independent regulator for health and social care services in England. This regulation is crucial for ensuring that the care we provide meets the highest standards of safety, quality, and professionalism.


    Why is CQC Regulation Important?

    Quality and Safety Assurance

    The CQC conducts regular inspections and reviews of our services to ensure we meet the required standards of care. This includes evaluating how safe, effective, caring, responsive, and well-led our services are. As a regulated provider, we follow strict protocols to deliver high-quality care that protects the well-being of our clients.


    Accountability and Transparency

    Regulation ensures that we are held accountable for the care we provide. Our inspection reports are publicly available on the CQC website, allowing clients and their families to make informed decisions when choosing a care provider. Transparency builds trust and confidence in our services.


    Protection of Clients’ Rights

    As a regulated care provider, we are legally required to protect the rights, dignity, and independence of the individuals we support. This includes adhering to the principles of person-centred care and ensuring that clients receive care that respects their preferences, choices, and cultural backgrounds.


    Staff Training and Competency

    CQC regulations require us to provide ongoing training and development for our staff. Our team members are fully trained, vetted, and supervised to ensure they have the skills, knowledge, and understanding necessary to deliver safe and effective care.


    Safeguarding and Risk Management

    We have robust policies and procedures in place to identify, assess, and manage risks effectively. This includes safeguarding vulnerable individuals, preventing neglect or abuse, and ensuring that concerns are reported and addressed in line with CQC and safeguarding guidelines.


    Continuous Improvement

    The CQC framework encourages continuous improvement by setting clear standards and providing feedback after inspections. We regularly review our practices, seek feedback from clients and staff, and implement changes to enhance the quality of care we provide.


    What Does This Mean for You?

    Choosing a regulated care provider like Aegys Homecare Services gives you peace of mind. It means you or your loved one will receive care from a provider that is:


    Monitored and inspected for quality and safety

    Committed to delivering compassionate, person-centred care

    Accountable to a regulatory body with clear standards

    We take pride in being a regulated care provider because it reflects our dedication to delivering care you can trust. If you would like to learn more about our CQC rating or our approach to care quality, please feel free to contact us.

  • Can I cancel at any time if I don't require the service?

    Yes, at Aegys Homecare Services, you have the flexibility to cancel your care package at any time. We understand that circumstances can change, and we aim to make the process as straightforward as possible.


    How to Cancel Your Service:

    To cancel your care package, we kindly request that you provide us with 72 hours’ written notice. This notice period allows us to manage our resources effectively and ensure a smooth transition for you.


    Ways to Provide Notice:

    Email: Send an email to our office with your cancellation request.

    Letter: Submit a written letter, either by post or by hand, to our office.

    In-Person: Visit our office to complete a cancellation form if you prefer.

    Please ensure that your written notice includes:


    Your full name or the name of the service user.

    The date you wish to end the service.

    Any relevant details regarding the cancellation.

    What Happens After You Submit Your Notice?

    Acknowledgement: We will acknowledge receipt of your cancellation request in writing within 24 hours.

    Final Visit & Service Completion: We will confirm the date of your final care visit.

    Final Invoice: If applicable, we will issue a final invoice for any outstanding charges, including services provided during the 72-hour notice period.

    Additional Information:

    If you need to cancel the service immediately due to unforeseen circumstances, please contact us directly, and we will do our best to accommodate your request.

    If you decide to resume care in the future, we will be happy to assist you in reinstating or adjusting your care package.

    At Aegys Homecare Services, we prioritize flexibility, transparency, and client satisfaction. If you have any questions or need assistance with the cancellation process, please feel free to get in touch with our team.